Pronto Delivery Ottawa offers a 30-day Refund Policy on all orders of cannabis products. Customers may return any cannabis product in original condition for a refund within 30 days of delivery. The customer will be refunded via the original payment method used for the purchase.
What does original condition mean?
The product must be in the original, sealed condition in which it was received by the customer.
Do I need a receipt?
You will be required to validate your order information.
Will I get back what I originally paid for the product?
You will receive a refund for any product(s) returned within 30 days of receipt. A return shipping cost of $10 will be deducted from any amount refunded. Original shipping fees may be refunded under certain circumstances, subject to our discretion.
How will I receive my refund?
The refund will be issued via the original payment method used for the purchase.
How do I return a product?
To return a product, please contact us via our contact form.